Where are you based, and do you work remotely?
Toronto, working across North America. Most engagements run remotely by default; on-site time is arranged where the work genuinely benefits from it — walkthroughs, workshops, and delivery war rooms usually do.
How does an engagement start?
Always with the intro call. If there's a fit, the usual next step is either a working session on the most pressing problem or the Operating Diagnostic — the structured mapping of the operation. Larger fractional engagements are scoped from what the Diagnostic finds.
How is the work priced?
The Diagnostic and working sessions are fixed-price. Fractional operations leadership runs on a monthly retainer scoped to the days involved. Every engagement is priced before it starts — no open meters.
What size and kind of company do you work with?
Founder-led companies and mid-market teams, across financial services, SaaS, retail, benefits administration, and professional services. The industry matters less than the situation: the business is growing faster than the operation underneath it.
What should I prepare before a call?
Nothing polished. The most useful thing you can bring is an honest description of where work stalls — the process that keeps breaking, the handoff nobody owns, the report you can't produce. Ten minutes of thought beats ten pages of slides.